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Frequently asked questions


Arriving by Car

Please remember the vignette obligation on Austrian highways and keep an eye on road and weather conditions during the winter. Winter tires are mandatory, and snow chains are advisable, even though the road into the Ötztal is usually well cleared. Further information about your arrival can be found here.

Bikes & E-Bikes

We don't have our own rental bikes at the resort, but you can get the best bikes and great deals from our partner. Just stop by the Welcome Desk."

Bike- & Skicellar

The ski cellar in THE SECRET is equipped with state-of-the-art lockable lockers with integrated boot dryers.
In summer, the ski cellar becomes a bike cellar and there is space for helmets and sports clothing in the lockers.

Bike wash area & Mechanic's corner

You can find both in the underground garage.

CHECK-IN & CHECK-OUT

We guarantee check-in in your booked suite from 4:00 p.m. You are welcome to arrive earlier, relax in the LE FEEL wellness area and enjoy drinks and snacks in LA’LIV. If you want to arrive in the morning, you can book an additional breakfast; we ask that you register in advance.

On the day of departure, we ask you to vacate your suite by 10:00 a.m. Afterwards you are welcome to visit LE FEEL and LA’LIV. If your departure day has a sporting star, you are welcome to shower and change in a specially designated area after skiing, hiking or biking.

DIRECT BOOKER ADVANTAGES

THE SECRET Direktbucher profitieren vom kostenfreien Tiefgaragenstellplatz und einer geheimnisvollen Überraschung. Wir freuen uns, wenn Sie unser Resort direkt anfragen und garantieren Ihnen den besten Preis. Wir beraten Sie gern unter
Tel. +43 5254 2600-0 oder reservation@the-secret-soelden.com.

EATING & DRINKING

Breakfast: Help yourself to the rich breakfast buffet at LA’LIV

During the day you can enjoy open bar drinks and snacks at LA’LIV; this service is included in the room price.

In the evenings, French-Alpine fusion cuisine awaits you at LA’LIV. We ask for reservation.

The Skybar THE VUE tempts you with bartender art and taste explosions under twinkling stars.

Taxes

All prices are subject to the legally required local tax of €3.50 per person/day, which is used by the tourism region for your benefit. Children born between 2007 and 2022 are exempt from the local tax.

The resort has its own underground garage with electric charging stations. One parking space is provided for each 'Small' suite. For all other suite categories, two parking spaces are provided.

Smoking

THE SECRET is a non-smoking resort. Ashtrays are available on the balconies and terraces.

SKI PASSES IN THE RESORT

In winter, you can easily get ski passes at the Welcome Desk - at the same prices as at the cable car ticket office. We can add the ski passes to your room bill or you can pay separately. The ski pass deposit is charged at €3.

In winter, you can easily get ski passes at the Welcome Desk - at the same prices as at the cable car ticket office. We can add the ski passes to your room bill or you can pay separately. The ski pass deposit is charged at €3.

SKI SLOPE

No ski bus, no shuttle, just over the bridge and into the skiing fun of Sölden! THE SECRET awaits you in a hidden, quiet location near the Gaislachkogelbahn with almost ski-in and ski-out.

Snow Security

The Sölden ski resort is known for its snow guarantee - well into the spring. Thanks to its altitude, glaciers, and artificial snowmaking.

SPA LE FEEL OPENING HOURS & ACCESS

The indoor and outdoor infinity pool invites children and adults to swim from 7 a.m.
The sauna and relaxation area on the 1st floor opens at 1:00 p.m. for adults and young people aged 16 and over.
LE FEEL closes at 8:00 p.m. or at Late Night Sauna or Exclusive Sauna Night at 11:00 p.m.
In your suite we will provide you with a rental bag with bathrobes for adults and children, sauna towels and slippers. Please bring bathing shoes for your children.

CANCELLATION POLICY CONDITIONS

  • up to 31 days before arrival - free cancellation
  • 1 month to 1 week before arrival - 70% of the arrangement price
  • less than 1 week before arrival and in case of no-show - 90% of the arrangement price
  • Cancellation on the same day of arrival and early departure - 100% of the arrangement price We ask for your understanding that cancellations will only be accepted in writing.

TIPS FOR YOUR HOLIDAY WITH YOUR DOG

  • Dogs are welcome at THE SECRET by arrangement. Please mention your best friend when booking.
  • We charge €25 per animal per night (without food). Please bring accessories such as water and food bowls.
  • We ask for your understanding that dogs are not allowed in the restaurant, the sky bar THE VUE, the spa LE FEEL or on our meadows.
  • Your four-legged friend is welcome to hang out in the lobby area and on the terrace.
  • We kindly ask you to take into account that we reserve the right to charge additionally for any intensive final cleaning that may be required upon departure.
  • Other pets are not allowed.

The Secret Request

Salutation
Marketing activity consent

Having read and understood the Privacy Statement made available at this link, and with reference to the data processing activities for which the Data Subject’s consent is required by law, I hereby consent to my Personal Data being used by The Secret Sölden for the sending of promotional messages and marketing communications, including newsletters, regarding their promotions, offers etc., carried out by automated (e-mail, SMS etc.) and non-automated means (regular mail, telephone calls by operators).

Profiling activity consent

Having read and understood the Privacy Statement made available at this link, and with reference to the data processing activities for which the Data Subject’s consent is required by law, I hereby consent to my Personal Data being used by The Secret Sölden for purposes of commercial profiling and targeted advertising and for sending me personalised offers based on purchases made and/or browsing behaviour and/or other consumer’s data and/or data provided at the time of registration on their website and/or responses to market surveys.

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